What about Canceling or having Missed Appointments?
Honestly, this can be a huge frustration for us. Everyone’s time is important. People sometimes wait several weeks to get in. It is likely that someone else desired the time slot you missed. It is also possible that a facilitator made a special trip into the office or turned down another opportunity to do something else. Please treat us with the same respect and professionalism that we give you.
Therefore, clients who need to cancel must do so 2 full business days ahead of time. When this is not possible, or if an appointment is missed, financial compensation is requested (unless we have had time to fill the appointment). This is no different than many doctors, dentists, counselors, etc.
So please consider giving what you would have given if you made the appointment. It’s simply inescapable that failure to do so will erode our trust in setting future appointments. People trust US to be there for appointments. Making and following through on commitments reflects one’s character.
We realize that an unavoidable crisis can arise. But patterns of crisis need to be addressed. We will do our best extend appropriate grace and mercy to each situation. But grace and mercy doesn’t always have a, “that’s okay”, answer. There are instances where that would be cheapening God’s grace. We really do want what is ultimately best for you.
4690 Cottage Grove Rd., Madison Flexible Hours Mon-Fri, some Sat
(608) 819-6626 Madison (& Text) (214) 364-6328 Dallas