Frequently Asked Questions

We choose to be very thorough with our clients to ensure that you receive peace in your sessions with us. This involves going back through the memories you reported in your session to make sure there’s been true resolution.

The only times that we’ve seen MELT not help was when the individual chose not to face their issues. A lot of the time this can also come from a belief that you’ve used to keep yourself safe.

Beliefs like:

• If I let this go, they’ll get away with hurting me

• I told myself I’d never feel that again

• They’ll hurt me again if I let this go

There can also be pain that’s based on the truth of painful situations and there’s no belief that needs to be addressed. 

Thankfully, that doesn’t mean that you’re stuck. We’ve found our clients receive resolutions even from the most hopeless situations.
When you get quiet and have the courage to face the pain of your past and open your heart to the truth, you can face your future from a place of strength.

We actually welcome personal responsibility as you grow and the goal of our work with any of our clients is that they learn the principles and can quickly apply them to their life.

We also believe that we were all designed to be connected to community. And what we’ve found is that you can go much faster and farther when you’re connected with people that care about your freedom and becoming your greatest self. 

Since we opened our doors in 1997, we've been asked if we can help young people. And the answer is yes - we love working with young people! We've seen a rise in the number of teenagers dealing with anxiety and depression and want to do what we can to help. For us, not all attention deficit issues are organic or need to be medicated.

Our experience has taught us that for a "family system" to change, the "family system" has to change.

And that rests on the parents to change.

The more parents deal with their fear, shame and insecurities with Jesus, the more His Spirit will come through to your child.

Therefore, the best thing you can do as a parent is to get ministry yourself. So we ask that you come and check us out first before working with your children..

None of this is a judgment on your parenting; it's a principle we live by ourselves.

Hang with us. Here's why this is important:

• We all, to varying degrees, carry false beliefs in our hearts that can only be changed by God.

• You might be surprised at how your parenting is influenced by unresolved issues in your life.

• This will benefit you not just as a parent, but also as an individual.

• It will also give you credibility with your child. You then will not be asking them to do something you were unwilling to do.

• We've learned that when one thing in the "family system" changes, it has a ripple effect on the whole system. We believe parents are to lead in changing generations.

Our facilitators are constantly receiving ministry themselves. It keeps us all accountable and equipped to help.

So once you’ve had a few sessions, what do we ask of your child?

Only that they come willing to cooperate.

This is especially true for teenagers.

God chooses not to violate our free will. We won't either, but we do understand that trust may need to be built in order for someone to more fully cooperate.                                

It may or may not be helpful to have you with them in the room. This often depends on his or her age.

It also depends on how they might be feeling about you at the time. Ultimately, We want what is best for your entire family.

There are a few of us who really enjoy working with children and teenagers. Steve Freitag spent many years working with teens. Five of those years were spent as a Youth Pastor. Steve and Jenni have three adult children.

* A parent or guardian of a child under 18 will need to sign the Hold Harmless Agreement for your child.

It is easy to mistake CrossCounsel as a traditional counseling organization due to our very name. However, many years ago, we shifted away from giving counsel to emotional healing, mind renewal and life transformation.

We’ve chosen to not go the licensing route. While this prevents us from taking insurance, it opens up great benefits to our clients. Being able to guarantee the almost 100% certainty of confidentiality and privacy for our clients was more important than making more money by taking insurance.

• We do not offer any official psychological diagnoses. Some people are looking for a diagnosis, but they can have unintended consequences. Certain labels can haunt people for the rest of their life. This can be true for those in current or former government or military positions.

• By choosing to take insurance we'd be forced to release the notes from our sessions with insurance companies, case workers and employers. Life insurance underwriters will also not have access to your records from CrossCounsel.

• HIPAA doesn't actually address this problem, only what records can be electronically transmitted to and shared with other health professionals or healthcare institutions.

This is why we have a scholarship program from our generous monthly donors that is available to our potential clients who have an inability to pay and still desire freedom from their emotional wounds.

We have never turned anyone away for an inability to pay for sessions. We can have direct, personal communication about your situations instead of having you jump through a series of bureaucratic hoops. We can spend more time focusing on your transformational journey instead of dealing with the headaches that come from those unnecessary obstacles.

If you have any further questions at all, please book an introductory call.